Contact Us

Billing Problems?

If you have disputes regarding billing or order problems, please contact us directly before contacting your bank to resolve the matter promptly. We can resolve the issue immediately rather than delaying the process, we appreciate your cooperation.

Haven't received your order?

Orders take 7-10 business days to be delivered from time of purchase and you will receive an e-mail tracking link with confirmation.

Do you have any special recipes to make 18Shake even better?

Yes. Please visit http://18shake.com/recipes.php to find delicious recipes.

Haven't heard from us?

Due to high volumes of calls and e-mails regarding our products, our representatives are always constantly looking to get back to you promptly, we guarantee we wll get back to you within 48 hours of you leaving a message or e-mail.