18Shake provides a 30-day money back guarantee. If you are dissatisfied with our product, you can receive a refund if you return your order within 30 days of delivery. Please contact with us to get a refund. Your order will be refunded after 20% restocking fee deducted. Please note that this return policy states that a maximum of 1 product can be used/opened and the remaining items returned are to be sealed and un-tampered.
1. We have 30 days return policy for our products.
2. In order to process Your refund, You must supply 18Nutrition with your name, order ID and delivery address. If You provide us with insufficient or incorrect information, refund will be delayed.
3. Your order will be refunded after 20% restocking fee deducted.
4. In order to qualify for a refund, you must provide us all the information we ask for, and comply with all other terms specified on this website for such purpose.
5. To claim your refund under this guarantee, please contact the support team from the Contact Us page.